Growlink Support

Having trouble with something? We've got you covered.
Your success is our number one priority.

  • Search our Support Center for answers.

    Find the answers you're looking for immediately in our library of support articles. Conduct a search or browse by topic to learn how the WP Engine platform works and solve common issues.

    SEE SUPPORT CENTER

  • Contact Growlink support.

    In order to best serve you, please log into your account. This helps us identify your account and get you exactly the help you need.

    LOGIN TO CONTACT SUPPORT

  • Need help with billing?

    Here you can find answers to some of the most common billing questions our customers have, as well as details on how to contact our billing department directly if needed.

    BILLING HELP

Support Channels and Scope of Support

  • A live Chat can be initiated anytime from the Support page of the User Portal, by clicking Start live chat.

  • The contact phone number for Support can be located on the Support page of the User Portal.

    Phone support is available for Business and Enterprise plans.

  • Existing tickets can be accessed from the Support page of the User Portal by clicking Existing Tickets. A direct link to tickets can be found here:

    https://knowledgebase.growlink.com/tickets-view

    The ticketing system uses a separate login from the User Portal account. If you cannot login to the ticketing system, resetting your ticket system password will not impact your User Portal login credentials. To reset your Growlink ticket login, click here.

    Tickets can be created by Support staff for escalated issues through phone or chat, or initiated by users on Business and Enterprise plans. Additional email addresses can be added to a ticket (CCd) for visibility on tickets, if requested. CCd email addresses will have access to the entire previous ticket chain and any additional responses.

    Please be aware, due to automatic queueing of tickets based on age, replying to a ticket several times in a row could inadvertently delay Support response time. We do our best to respond to all requests in a timely manner and provide updates as often as possible.

  • For security purposes, the Growlink support team is only able to communicate with our customers using Hubspot, chat, or tickets.

    While we understand that there may be a desire additional channels, such as video conferencing via Zoom, we will not be able to assist via any unsupported channel.