Privacy Policy

Growlink, Inc. ("Growlink," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, when we share it, and the choices and rights available to you.

Scope

This Privacy Policy applies to visitors to Growlink websites, users of our products and services, customers and prospective customers, and individuals whose data is processed through the Growlink platform. Growlink acts as a Controller when using personal data for its own business purposes and as a Processor when processing data on behalf of its customers.

1. Information We Collect

• Contact Information: Name, email address, phone number, job title, company name, and mailing address.
• Account and Subscription Data: Login credentials, subscription details, device data, system settings, preferences, and related account records.
• Billing Information: Payment details, billing contacts, and transaction history.
• Usage and Device Data: IP address, browser type, operating system, device identifiers, and usage logs.
• Support Interactions: Call recordings, transcripts, notes, and support communications.
• Third-Party Data: Information provided by partners, integrations, or publicly available sources.
• Sensor and Operational Data: Data generated by Growlink controllers, sensors, and automation systems.

2. How We Use Personal Data

• Service Delivery: To provide, operate, maintain, and improve Growlink products and services.
• Customer Support: To troubleshoot issues, provide onboarding, and deliver support and advisory services.
• Product Improvement: To analyze usage, improve functionality, and develop new features, including AI-powered capabilities.
• Security and Compliance: To protect systems, enforce agreements, detect fraud, and comply with legal obligations.
• Communications: Operational communications (system alerts, account notices, onboarding, support) and marketing communications (product updates, promotions — requires explicit opt-in).

3. Legal Basis for Processing (EEA/UK)

Where applicable, our processing of personal data is based on one or more of the following legal bases: performance of a contract, your consent, compliance with legal obligations, or our legitimate interests in operating and improving our services.

4. Data Sharing and Disclosure

We may share personal data with the following categories of recipients:

• Service Providers: Hosting, analytics, billing, and support vendors who assist in delivering our services.
• Distributors and Partners: Sales, installation, and fulfillment partners.
• Third-Party Integrations: Platforms and services you choose to connect to your Growlink account.
• Legal Authorities: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or corporate reorganization.

We do not sell personal data.

5. International Data Transfers

Personal data may be processed in the United States or other countries where Growlink or its service providers operate. Where required, we implement appropriate safeguards to ensure data is protected in accordance with applicable law.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal data, including access controls, encryption, and monitoring. Personal data is retained only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

Growlink uses cookies and similar tracking technologies to operate its website, understand usage patterns, improve performance, and support marketing efforts. You can manage your cookie preferences through your browser settings.

8. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal data:

• Access, correct, or delete your personal data
• Object to or restrict certain processing activities
• Withdraw previously granted consent
• Submit a complaint to a supervisory authority

To exercise your rights, please contact us at privacy@growlink.com.

9. EU/EEA & UK GDPR Representatives (Article 27)

If you are located in the EU or UK, and have questions or concerns regarding your personal data, you may contact our GDPR representative:

EU Representative

Euverify Ltd (Ireland)
Unit 3D North Point House
North Point Business Park
New Mallow Road, Cork
T23 AT2P, Ireland
Email: gdpr@euverify.com

UK Representative

Euverify Ltd (UK)
3rd Floor, 86-90 Paul Street
London, EC2A 4NE
United Kingdom
Email: gdpr@euverify.com

To submit a Data Subject Access Request (DSAR), data deletion request, or any other GDPR-related inquiry, please use our secure portal. This link allows you to verify our appointed representative and submit GDPR requests directly. Requests submitted through this portal are logged and tracked to ensure timely response and compliance.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws, including the right to know, access, correct, and delete personal data, and the right to opt out of certain data uses. Growlink does not sell personal data and does not knowingly collect personal data from individuals under the age of 16.

11. Children's Privacy

Growlink products and services are intended for business use and are not directed to children under the age of 16. We do not knowingly collect personal data from children.

12. SMS Communications

Consent

SMS messages are sent only with your explicit consent. Consent to receive SMS messages is not a condition of purchasing any Growlink product or service.

Operational vs. Marketing SMS

Operational SMS includes system alerts, service notifications, onboarding messages, and support communications. Marketing SMS includes promotional messages and is sent only with your separate consent.

Message Frequency

Message frequency varies based on your account activity and communication preferences.

Message and Data Rates

Standard message and data rates may apply per your mobile carrier's terms.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive.

Help

For assistance, reply HELP to any message or contact support@growlink.com.

Data Use

Your phone number is used only for Growlink communications. We do not sell, rent, or share phone numbers for third-party marketing purposes.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email, our website, or in-product messaging. Your continued use of our services following any changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Growlink, Inc.
Attn: Privacy Officer
privacy@growlink.com